Terms of service

1. Overview

This website is operated by Silence.
The words “we”, “us” and “our” refer to Silence.

By using our website and/or buying our products, you agree to these Terms of Service and to all the policies referenced in them.

If you don't agree to all of these terms, please don't use this site or our services.

2. Online store terms

By accepting these terms, you confirm that you are of legal age in your state or country of residence.

You agree not to use our products for any illegal or unauthorized purpose.

Silence products are for personal use only.
They are not intended to diagnose, treat, cure or prevent any disease.

3. General conditions

We reserve the right to refuse service to anyone, at any time, for any legitimate reason.

You understand that some content (payment details excluded) may be transferred unencrypted across various networks.
Payment details are always encrypted in transit.

4. Accuracy, completeness and timeliness of information

We don't guarantee that the information on this site is accurate, complete or current at all times.

Site content is provided for information only and is not professional medical advice.
If you have any doubt, or an unusual reaction, speak to a qualified healthcare professional.

5. Changes to the service and to prices

Prices, product descriptions and availability may change without notice.

We reserve the right to change or discontinue any product or service at any time, with no liability to you.

6. Products

Silence products are intended for personal use.

We do our best to display product descriptions and images faithfully, but we can't guarantee identical rendering on every screen and device.

We reserve the right to limit or refuse the sale of products to any person, geographic region or jurisdiction.

7. 60-day satisfaction guarantee & hygiene policy

Silence offers a 60-day satisfaction guarantee from the delivery date.

If the product isn't right for you, get in touch and we'll find a solution that fits, which may include:

  • an exchange,

  • store credit,

  • a partial or full refund,

  • or any other appropriate arrangement.

Important — hygiene rules:

  • Products that have been opened, used or tried cannot be physically returned, for hygiene and safety reasons.

  • In some cases a refund may be granted without returning the product, at the discretion of Silence.

  • Abuse of the satisfaction guarantee may lead us to decline future requests.

Full details are in our Refund policy.

8. Billing and account information

We reserve the right to refuse or cancel any order.

You agree to provide accurate, complete and current purchase and account information, and to update it promptly so your transactions can be processed properly.

9. Third-party tools and links

We may give you access to third-party tools or links, provided “as is” and “as available”.

Silence is not responsible for any harm or loss arising from the use of third-party sites or services.

10. Comments, reviews and submissions

If you send us reviews, comments, suggestions or other content, you agree that Silence may use, reproduce and distribute it without restriction or compensation, including for marketing or promotional purposes.

11. Personal information

The collection and use of your personal information is governed by our Privacy policy, available on our website.

12. Errors, inaccuracies and omissions

We reserve the right to correct any error, inaccuracy or omission relating to product descriptions, prices, promotions or availability, at any time and without notice.

13. Prohibited uses

You may not use this site or its content:

  • for any unlawful purpose

  • to break any law or regulation

  • to infringe intellectual property rights

  • to provide false or misleading information

  • to transmit viruses or malicious code

  • to collect or exploit personal data

  • to send spam, phish or hack

Any breach may result in immediate termination of your access to the site.

14. Disclaimer of warranties and limitation of liability

You use our products and services at your own risk.

To the extent permitted by law, Silence cannot be held liable for any direct or indirect damages arising from the use of our site or our products.

15. Indemnification

You agree to indemnify and hold harmless Silence, its owners and partners against any claim arising from your breach of these terms or misuse of our services.

16. Severability

If any provision of these terms is found invalid or unenforceable, the remaining provisions stay in full force.

17. Termination

These terms remain in force until terminated by you or by Silence.

We may suspend or terminate your access to the site if you don't comply with them.

18. Entire agreement

These terms, together with our policies, make up the entire agreement between you and Silence