Shipping policy

🎯 Our commitment

At Silence, our aim is simple: fast, reliable, transparent delivery, so your order reaches you quickly and you never have to wonder where it is.

🕒 Processing times

All orders are packed and shipped within 24 to 48 business hours, Monday through Friday, excluding weekends and public holidays.

Once your order ships, you'll get a confirmation email with a tracking number.

🚚 Estimated delivery times

  • United States: usually 4 to 8 business days

  • Weekends and public holidays don't count as business days.

Times vary depending on where you live, the carrier, and conditions on the ground.

🌍 Where we ship

We ship across the United States and to a number of other countries.

Some destinations may be temporarily unavailable because of logistics, customs or regulatory restrictions.
Areas we can't reach are blocked automatically at checkout.

⏳ Possible delays

We work with reliable carriers, but delays outside our control can still happen — for example:

  • customs inspections

  • severe weather

  • strikes or logistics disruptions

  • delays at the local carrier

Silence can't be held responsible for delays caused by circumstances of this kind.

🔍 Order tracking

Every order comes with a tracking number, so you can follow your parcel at each stage.

Tracking details are emailed to you as soon as your order leaves our warehouse.

📦 Worth knowing

  • Please make sure your delivery details are correct and complete when you order.

  • Silence can't be held responsible for parcels lost or delayed because of an incorrect address supplied by the customer.

  • If anything goes wrong with your delivery, our customer support team is at trysilencecontact@gmail.com.