Refund policy

1. 60-Day Satisfaction Guarantee — Silence

At Silence, we stand behind the quality of our products and we want you to be genuinely happy with your purchase.

If for any reason at all your purchase isn't right for you within 60 days of delivery, get in touch at trysilencecontact@gmail.com

👉 Under this satisfaction guarantee, we'll take the time to look at your situation and find a solution that fits, which may include:

  • an exchange,

  • store credit,

  • a partial or full refund,

  • or any other appropriate arrangement.

Every request is handled case by case, fairly and openly.

This guarantee is not an automatic right to a refund and does not replace the return conditions set out below, in particular those relating to hygiene and safety.

2. Return eligibility — (OUTSIDE THE GUARANTEE)

Because of the personal, hygienic nature of our products, returns are accepted only under certain conditions.

A return may be accepted within 60 days of delivery, only if the product:

  • is unopened, unused and unaltered

  • is in its original packaging

  • has all hygiene seals intact

  • comes with proof of purchase (order number or receipt)

Any product that has been opened, used, tried or unsealed cannot be returned, even partially, for hygiene and safety reasons.

After 60 days, no return or refund can be issued, except where required by law.

3. Non-returnable items

For hygiene, safety and consumer protection reasons, the following items cannot be returned:

  • Products that have been opened, used or tried

  • Products with missing or damaged safety seals

  • Products damaged after delivery (dropped, leaked, mishandled)

  • Items returned incomplete or without their original packaging

Only products that are new, sealed and resalable qualify for a return.

4. How to return an item

To request a return, write to trysilencecontact@gmail.com and include:

  • Your full name

  • Your order number

  • The reason for the return

  • Clear photos showing that the product is unopened and the seals are intact

Once your request is approved, we'll send you the return instructions and the return address.

⚠️ Any return sent without prior authorization may be refused.

5. Refunds

Once the product is returned and inspected:

  • You'll get an email confirming whether the refund is approved or declined

  • If approved, the refund goes back to your original payment method

  • Processing can take 5 to 10 business days, depending on your bank

No refund will be issued for products that have been opened, used, damaged, or returned outside the stated window.

6. Exchanges

We don't offer exchanges, except where:

  • The product is faulty

  • The product arrived damaged

  • We made a packing or shipping error

For any exchange request, contact trysilencecontact@gmail.com with your order number and photos of the problem.

7. Damaged, faulty or incorrect products

If your product arrives damaged, faulty or incorrect, contact us within 7 days of delivery and attach clear photos of:

  • the item you received

  • the packaging

  • the problem itself

We'll review it and offer a replacement or a refund, depending on the situation.

8. Late or missing refunds

If your refund hasn't arrived yet:

  1. Check your bank account again

  2. Contact your credit card company

  3. Contact your bank (processing times vary)

If you still can't find it, write to us at trysilencecontact@gmail.com.

9. Return shipping costs

Return shipping is paid by the customer, unless the product is:

  • faulty,

  • damaged on arrival,

  • or sent in error by Silence.